I love TweetDeck, the Twitter client. Unambiguously. It has become one of those applications in the “lights out” category: when it stops working, it’s like someone’s turned the lights out. Yesterday it simply dumped tweets and stopped refreshing, keeping a handful of replies but otherwise showing blank columns.
Using a combination of advice from the old TweetDeck blog, a blog to which it pointed, and something from @chopso, here’s what I did:
- Uninstalled TweetDeck,
- Uninstalled Adobe AIR using the uninstaller in the Applications folder
- Deleted the folder home/Library/Preferences/TweetDeck (a vital step I couldn’t find anywhere online but given to me on Twitter by @chopso)
- Restarted the computer
- Reinstalled TweetDeck
I suspect that was overkill and I would have got the same result:
- Closing TweetDeck
- Deleting the folder home/Library/Adobe/AIR/ELS/TweetDeck*
- Deleting the folder home/Library/Preferences/TweetDeck
- Restarting TweetDeck
I don’t normally write “support” posts (unqualified to do so) but because I couldn’t find the @chopso step anywhere and it was vital to my success in getting TweetDeck working again, I thought I’d put this up.
#2 of the second method is slightly incorrect.
should be home/Library/Application Support>Adobe/AIR/ELS/TweetDeck
Thanks. Worked great.
there’s an update to tweetdeck now that allows logging out and changing accounts.
http://www.freemacsoft.net/AppCleaner/ – works for tweetdeck w/out other manual processing (had to do this with the latest version, which also suddenly decided to quit on me like described in the original article)
THANKS!!! I was having trouble with Tweetdeck and didn’t know where those config files were. Deleted them and restarted Tweetdeck and it all works now.
[...] install of tweetdeck on my home Mac (everything including Adobe Air was reinstalled with all the preferences removed). I set up tweetdeck with my twitter credentials, and created a new, third, tweetdeck account. [...]