Great example of customer service through Twitter

CC Chapman complained about Comcast on Twitter

From the Boston Globe:

 

When C.C. Chapman noticed a blemish in his high-definition television’s reception during the NBA playoffs recently, he blasted a quick gripe aboutComcast into the online ether, using the social network Twitter.

Minutes later, a Twitter user named ComcastCares responded, and within 24 hours, a technician was at Chapman’s house in Milford to fix the problem.

 

Hat tip to @chrisbrogan